FAQs

What method of payment can I use?

You can pay by check, cash or debit order.

What colours are available?

We stock all 10 colours: Black, Blue, Cream, Classic Red, Cherry Red, Purple, Silver, Yellow, Green and Orange

Is the water really boiling?

Yes it is.

Does BIBO use a lot of electricity?

BIBO uses less electricity than a kettle. BIBOs hot tank is like a flask. Once boiled it retains the heat for a much longer period. A kettle loses the heat quickly and thus needs to be reboiled after 10 minutes. This is not the case with BIBO. Also most people will fill half the kettle for 1 cup of tea or coffee. BIBO only boils exactly what you use. BIBO also has sleep modes and will go into standby mode when not used.

How chilled does the water get?

You can choose how chilled you want your water to be. BIBO can be set anywhere between 4-16 degrees Celsius. 4 degrees is frigid and 16 degrees is almost the temperature coming out of your cold water tap.

Does BIBO need to be installed close to water?

No it does not. We can basically install your BIBO anywhere (as long as there are water pipes in the vicinity). Leave it up to us to make it work and look great. You won’t see pipe or fittings.

What child safety does BIBO have?

BIBO comes standard with a safety lock. There is an additional lock that requires a sequence of buttons to be pressed on BIBOs touch screen. If this is not completed correctly BIBO will not dispense boiling water at all.

How good is the filtration and what does BIBO filter out?

BIBO uses the latest technology in water filtration – Multistage carbon filtration in combination with UV light purification. The Multistage carbon filter removes Aresnic, Chloride and other such substances.  The UV light kills all bacteria and pathogens living in the water. Not only this but BIBO will also leave all the good minerals in your water. Want to find out how great our filtration really is? Just ask Watermark who are one of the worlds leading certification bodies when it comes to water.

Can I install myself?

Sure you can. BIBO comes with all the valves needed. It also comes with a step by step self installation guide. Not only this but one of our engineers would be happy to talk you through it on the phone.

It’s recommanded to use our technicians

I have granite, marble or cesar stone counter tops. Is this a problem?

No not at all. All our engineers are highly trained to deal with these types of stone counter tops. We use specialized diamond tools coupled with advanced water technology. This prevents any dust in your home or office.

How much pure water will the BIBO give me?

BIBO plumbs into your main water line so the answer is: unlimited. BIBO will produce 3-4 mugs of boiling water instantly. Thereafter one would have to wait a minute for the next load of water to reboil before being able to dispense another 3-4 mugs of boiling water. With regard to chilled water BIBO will produce 1.5 liters instantly. Thereafter it takes a couple of minutes to get the next 1.5 liters chilled.

How often do I need to change filters?

BIBO needs the multistage carbon filter replaced every 6 months and the UV light replaced every year. We will track your BIBOs filter needs and send you filters as and when you need them.